Shipping Info & FAQs
Where does Kiyoko Beauty ship?
We currently ship to all locations in Canada 🇨🇦 and the United States 🇺🇸, including Hawaii and Puerto Rico. We do not deliver to Guam at this time.
Shipping Zones & Rates
Canada Provinces 🇨🇦
| Rate | Condition | Transit Time | Price |
| Express | Under $69CAD | 1-3 business days | $16.95CAD |
| Express | $69CAD and up | 1-3 business days | $10.95CAD |
| Standard | Under $69CAD | 4-10 business days | $8.95CAD |
| Standard | $69CAD and up | 4-10 business days | Free |
Canada Territories 🇨🇦
| Rate | Condition | Transit Time | Price |
| Standard | - |
4-10 business days
|
$19.95CAD |
United States 🇺🇸
We do not offer an express option for US locations
| Rate | Condition | Transit Time | Price |
| Standard | Under $59USD | 5-10 business days | $6.95USD |
| Standard | $59USD and up | 5-10 business days | Free |
Will I receive an email confirmation with my order?
Yes! You will receive an email confirmation with your order summary.
How can I track my order?
Yes, once we ship your order, you will receive a confirmation email that your order has been shipped. In that email, there will be a tracking number.
Carriers we work with:
- FedEx
- UPS
- Canada Post (For Canada-based orders only)
- USPS (For US-based orders only)
- Loomis Express.
Can I pick up my order?
We do not offer pick up at this time.
Can I cancel my order?
We can cancel your order for you as long as it is not fulfilled. Please email us at operations@kiyoko.com to cancel an existing order. We typically fulfill orders 1-2 days after the order is made. After an order is fulfilled, it is en route and can no longer be cancelled. For returns, please see below.
Can I return my order?
We will accept returns. If you would like to make a return please refer to our return policy